Modern Marketing Blueprint

The systems, thinking, and structure behind effective marketing

A free resource for restaurant and hospitality operators who want marketing that actually fills tables. Not marketing that just looks busy.

SocialsGroup

Written by Connor Grant

Posting once a month is worse than not posting at all 27 minute reply times lose 80% of bookings Phone photos make your food look worse than it tastes Your competitors are already automating this No review system means only angry customers speak One platform is not a strategy Posting once a month is worse than not posting at all 27 minute reply times lose 80% of bookings Phone photos make your food look worse than it tastes Your competitors are already automating this No review system means only angry customers speak One platform is not a strategy

Your Competitors With Worse Food
Are Getting More Customers Than You.

This is not an opinion. It is what is happening right now, on your street. There are restaurants with average food, average service, and average interiors that are fully booked every Friday and Saturday night. And there are restaurants with incredible chefs, beautiful spaces, and genuinely outstanding food that have empty tables at 7pm on a weekend.

The difference is not the food. The difference is who is visible, who is trusted, and who shows up consistently where customers are already looking. The restaurants winning right now have someone with real experience in this industry running their marketing. Not a freelancer who also does marketing for a gym and an accountant. Someone who understands hospitality, understands the platforms, and knows exactly what works.

What they're doing

Posting 4 to 5 times per week across Instagram, TikTok, and Facebook
Professional content that stops the scroll and feels native to each platform
Automated replies to every DM within 30 seconds, day or night
Review requests sent automatically after every visit
Retention campaigns bringing past customers back every month
A dedicated marketing strategist who lives and breathes hospitality

Their result

Fully booked weekends with a growing waitlist
Google rating above 4.5 with fresh reviews every single week
A growing audience that sees their content daily across 3 platforms
Customers who feel like they "know" the restaurant before visiting
Revenue compounding month over month without extra staff
They look like the best restaurant in the area. Even when they're not.

What you're doing

Posting when you remember. Once a week if lucky. Sometimes silence for a month.
Phone photos taken by the chef between services. Bad lighting. Cluttered background. A thumb in the corner.
DMs sitting there for 20, 30, sometimes 45 minutes before anyone notices. Some never get opened at all.
Relying on happy customers to leave reviews on their own. They won't. They'll tell a friend, but they won't type it out.
No system to bring past customers back. Hoping they just remember you exist next time they're hungry.
Asking a waiter or bartender to "handle socials" because "they're young, they get it."

Your result

Empty tables on weeknights. Inconsistent weekends. Relying on walk-ins and weather.
A Google rating that creeps downward because only frustrated people bother to leave reviews.
An Instagram profile that actively makes your food look worse than it is.
New customers choosing competitors who just "seem" better online.
Feeling like marketing "doesn't work" for your type of restaurant.
The best food on the street. And nobody knows it exists.

The restaurant that is most visible wins. Not the one that is most talented.

A Customer Just Messaged You.
You Won't See It For 27 Minutes.

Your front of house is mid service. Your manager is dealing with a complaint on table 9. Your chef is plating for a table of 12. Nobody is checking Instagram. Nobody is looking at Facebook. The phone behind the bar buzzes and nobody picks it up. Meanwhile, a table of 6 just messaged you, your nearest competitor, and the new place that opened last month. All at the same time. The race is already over before you even know it started.

⚡ Live simulation: Saturday 7:14pm

7:14pm   Customer sends: "Hi, do you have a table for 6 tonight around 8:30?"
7:14pm   They copy paste the same message to two other restaurants
7:15pm   Competitor A auto replies: "Hi! Table of 6 at 8:30, confirmed ✓ See you tonight!"
7:15pm   Customer books Competitor A. Plans made. Group chat updated.
7:22pm   Competitor B replies manually: "Hey! Yes we have space, what time?"
7:22pm   Customer ignores it. They already booked 7 minutes ago.
7:41pm   Your restaurant finally sees the message. Replies: "Hi! Yes we can do 8:30 😊"
7:41pm   27 minutes too late. Six covers. £300+ in revenue. Gone.
7:41pm   They are already sitting down somewhere else. Your reply will never be read.

↻ Click to replay

This is not a one off. This happens multiple times every single day. During your busiest periods, when you are most likely to miss messages, is exactly when the most customers are trying to reach you. Friday evenings. Saturday afternoons. Sunday brunch. The moments where every unanswered message is worth £200 to £500 in covers walking through someone else's door.

0%
of customers book with the first business to reply
0min
average reply time for restaurants during peak hours
0%
of restaurant DMs go completely unanswered

Social Media Is the New Television.
And You're Not Broadcasting.

In 2026, people do not watch TV adverts to discover restaurants. They scroll Instagram. They watch TikTok. They check Facebook. These platforms are where attention lives now. Your potential customers are spending 2 to 4 hours a day on these apps. If you are not showing up in their feed, you do not exist to them.

And posting on one platform, once in a blue moon, with a phone photo? That is not marketing. That is noise. You would be better off not posting at all, because an inconsistent profile with outdated content tells customers one thing: this place is either closed, dying, or doesn't care.

This is what customers see when they find you online:

your_restaurant
243 followers · 47 posts
Dark blurry plate
Empty restaurant
Canva graphic
Overhead phone pic
Reposted meme
Menu screenshot
3 months ago
4 months ago
6 months ago
Last post: 11 weeks ago Avg likes: 12 Reels: 0

Bad lighting. Cluttered backgrounds. Months between posts. No video. No personality. A customer sees this and thinks: "Is this place even still open?"

your_restaurant ✓
4,812 followers · 312 posts
🎬 Chef plating
📸 Hero dish
🎬 Cocktail pour
📸 Interior mood
🎬 Trending audio
📸 Team BTS
🎬 Reactions
📸 Seasonal menu
🎬 Behind the pass
Last post: Yesterday Avg likes: 347 Reels: 4/week

Professional video mixed with strategic "raw" content. Consistent posting. Trending sounds. A customer sees this and thinks: "I need to go there this weekend."

The secret: Professionally Amateur

Here is what most people get wrong about content. If you post something that looks like a TV advert on Instagram, people scroll past it instantly. Their subconscious recognises it as an ad and ignores it. The content that actually goes viral, that gets millions of views, looks slightly rough. A bit shaky. Slightly out of focus. Shot on what looks like a phone.

But behind that "amateur" feel is a deliberate strategy. The concept is researched from current trending formats. The hook is engineered to stop the scroll in the first 0.5 seconds. The edit matches the pacing people are used to seeing from creators they already follow. It blends into the feed instead of screaming "ADVERT."

That is what we mean by professionally amateur. It takes more skill to make something look effortlessly natural than it does to make it look polished. Merge that approach with beautiful footage of your actual food, filmed in your actual restaurant, and you have content that builds an audience. Not content that gets skipped.

"Why does posting frequency matter so much?"

Because the algorithm rewards consistency. Not quality. Not talent. Consistency.

Instagram, TikTok, and Facebook all work the same way. They show your content to a small group first. If those people engage, the algorithm shows it to more. If you post once a month, the algorithm forgets you exist. Your next post gets shown to almost nobody. You start from zero every time. Post 4 to 5 times per week and the algorithm learns your account is active, your audience is engaged, and your content is worth distributing. Each post builds on the last. Your reach compounds. That is how restaurants go from 200 followers to 5,000 in three months. Not one viral video. Relentless, strategic consistency.

"Our food speaks for itself"

It does. But only to the people already at the table.

Your food cannot speak to the person scrolling their phone at 5pm deciding where to eat tonight. It cannot speak to the couple planning their anniversary. It cannot speak to the office manager booking a team lunch for 15. Those people are making decisions right now based on what they can see online. If what they see is a dark, blurry phone photo from three months ago, they are choosing someone else. Content is how your food speaks to people who have never tasted it yet.

Every Outdated Profile Is a
Leak in Your Business.

Your customers are not all in one place. Some find you on Google. Some on Instagram. Some on TikTok. Some on Facebook. Some on TripAdvisor. If even one of those profiles is outdated, incomplete, or inactive, you are losing customers who were ready to book. They found you. They were interested. And then they saw a dead profile and moved on.

Tap the platforms below to see how many are active for your business:

📍
Google
Inactive
📸
Instagram
Inactive
🎵
TikTok
Inactive
👥
Facebook
Inactive
🍽️
TripAdvisor
Inactive
Customer capture rate:0%
0%

Tap the platforms where you are actively posting and up to date.

Most restaurants are only active on one or two platforms. That means they are invisible on the other three. A customer searches for restaurants on TikTok and you're not there. They check your Google profile and the photos are from 2023. They find your Facebook page and the last post was from a Christmas event two years ago. Every dead profile is a customer who found you, considered you, and chose someone else.

You don't need five times the work. You need one content system that distributes everywhere.

Automation Is Not About
Replacing People.

It's about not losing customers while your team is busy doing their actual job.

Your front of house team cannot reply to Instagram DMs during a Saturday night service. Your chef is not checking Google messages between courses. Your manager is handling the floor, not the inbox. So who is talking to the 15 potential customers who messaged you in the last 3 hours?

How many enquiries does your restaurant get per week?

Instagram DMs. Facebook messages. Google questions. Missed calls. WhatsApp enquiries. Add them all up. Now ask: how many get a response within 5 minutes?

Drag the slider to see how much unanswered enquiries cost you every month.

Monthly lost revenue estimate

£1,200

Based on 10 missed or slow replies per week

5/week50/week

What automation handles while your team focuses on hospitality:

Instant replies to booking enquiries, opening times, dietary questions, and location details. Sent in seconds, not hours. The customer feels looked after. Your team doesn't even know it happened.

Post visit sequences: booking confirmations with reminders, no show follow ups, waitlist management, and automated review requests timed perfectly for when the customer is most likely to leave a 5 star review.

Your Reviews Are Your
Storefront in 2026.

Before a customer walks through your door, they have already judged you. They checked your Google rating. They read your most recent reviews. They looked at when the last review was posted. If your last review is from two months ago, they assume something changed. If your rating is below 4.5, they scroll past entirely.

Click your current Google rating to see the impact:

Without a review system

Only frustrated customers bother to leave reviews. Anger is a powerful motivator. Satisfaction is not.
Happy customers leave, enjoy their evening, and never think about writing a review.
Your rating slowly drops because negative reviews are disproportionately represented.
You ask for reviews manually when you remember. Which means it almost never happens.
New customers see a 4.1 rating with a review from 6 weeks ago and choose the 4.6 down the road.

With a review system

Every customer receives a review request at the perfect moment after their visit. Automatically.
Happy customers are prompted while the experience is still fresh. Before they get home and forget.
Your rating climbs because sheer volume drowns out the occasional bad review.
No staff involvement required. It runs every single day without anyone thinking about it.
New customers see a 4.7 with a review from yesterday. Confidence. Booking. Done.

Your Best Customers
Have Already Visited.

It costs five times more to acquire a new customer than it does to bring back someone who already loves your food. Your database of past visitors is the most valuable marketing asset you own. But most restaurants do absolutely nothing with it.

Someone had a brilliant meal at your restaurant three months ago. They told their partner it was amazing. They even mentioned it to a colleague. But life moved on. New restaurants opened. Other places stayed visible in their feed. And when their anniversary came around last week? They booked somewhere else. Not because your food was worse. Because someone else reminded them first.

What a retention system looks like:

Birthday campaigns. A message lands in their inbox a week before their birthday with an exclusive offer. They feel valued. They book a table. They bring 6 friends. You just filled a table of 7 from one automated message.

Seasonal menu drops. Your new autumn menu launches and 500 past customers get a personalised preview before it goes public. They feel like insiders. They book before anyone else even knows about it.

"We miss you" sequences. If a regular hasn't visited in 60 days, an automated message goes out: "It's been a while. Here's 15% off your next visit." No staff time. No awkward cold calls. Just a quiet nudge that brings people back.

Event announcements. Wine evening. Live music. Tasting menu. Every event goes to your full database first, before it hits social media. Your past customers always get priority. That is how you build loyalty.

The 5 Systems That Separate
Full Restaurants From Empty Ones

Marketing that works is not one big campaign. It's five small systems running in the background every single day.

System 01

Content Engine

Professional video content produced quarterly with actors and crew. Planned around events, seasons, and menu changes. Distributed across every platform.

One shoot day. 30+ pieces of content. 90 days of scheduled posts across Instagram Reels, TikTok, Facebook, and Google Business Profile. Mixed with trend based "professionally amateur" content that blends into the feed. Your restaurant looks like it has a full time creative team.

TAP FOR DETAILS

System 02

Automation Layer

Instant responses to every enquiry. Booking confirmations. Review triggers. Follow ups. Running 24/7 without staff involvement.

Instagram DM auto replies. Google message responses. WhatsApp booking confirmations. Post visit review requests. No show follow ups. Birthday re engagement. Built once, runs forever. Your team cooks and serves. The system handles everything else.

TAP FOR DETAILS

System 03

Reputation Engine

Automated Google review generation. Cross platform monitoring and response. Turning happy customers into visible proof.

Every customer gets a review request timed perfectly. Positive experiences captured while fresh. Google rating climbs month over month. TripAdvisor stays active. New customers see fresh, genuine proof that your restaurant delivers.

TAP FOR DETAILS

System 04

Retention Machine

Email and SMS to past customers. Birthday offers. Seasonal launches. Event announcements. Bringing back the people who already love you.

Your database is your most valuable asset. We build campaigns that keep past customers returning: birthday celebrations, "we miss you" nudges, seasonal menu exclusives, and event priority access. One message can fill a table of 7.

TAP FOR DETAILS

System 05

Performance Dashboard

Monthly reporting on what is working and what is not. Decisions from data, not feelings.

Engagement rates, follower growth, review velocity, website traffic, booking attribution, content performance by type. All in one monthly report with clear actions. No more "I think it's working." You know exactly what is and isn't performing.

TAP FOR DETAILS

How Does Your
Restaurant Score?

Tick each statement that is true for your business right now. Not what you plan to do. What is actually happening today.

  • New enquiries on every platform get a response within 5 minutes.
  • Common questions are answered instantly through automation or saved replies.
  • No customer message ever gets missed, even during the busiest services.
  • We actively generate Google reviews after every positive visit.
  • Our content is planned and scheduled at least 2 weeks ahead across multiple platforms.
  • We use professional video content, not phone photos from the kitchen.
  • We post on Instagram, TikTok, AND Facebook consistently every week.
  • We have a system to re engage past customers through email or SMS.
  • We know exactly which marketing activities bring people through the door.
  • Our Google rating is 4.5+ with new reviews every single week.
Your Score0 / 10
Leaking moneyInconsistentDialled in

You Don't Need a Social Media Manager.
You Need a Marketing Leader.

A social media manager posts content. A fractional CMO builds the entire system that makes your marketing work without you. Strategy, content production, automation, review generation, retention campaigns, and performance tracking. All from one partner. No agencies passing you to a junior. No freelancers who also do marketing for a gym and an accountant. Someone who understands hospitality because they have lived it.

How the engagement works:

Week 1
Brand Audit
Week 2
Strategy Lock
Weeks 3 to 4
Systems Build
Week 4
Content Shoot
Ongoing
Launch & Scale

Every client gets a dedicated CMO consultant. No juniors. No interns. No one learning on your budget. Senior strategy with full execution from day one.

Two Ways to Take the Next Step

Option 01: Free Tool

Check Your Restaurant's Marketing Score

Use our free calculator to see exactly where your marketing is strong, where it's leaking money, and what to fix first. No email required. Takes 2 minutes.

Check Your Score →

Option 02: Talk to Us

Book a Discovery Call

If you already know your marketing needs to change, skip the tool and talk to us directly. 30 minutes. No pitch. Just an honest assessment of where you are and what needs to happen next.

Book a Call →
SocialsGroup

The systems, thinking, and structure behind effective marketing.

SocialsGroup trading as CommercialsGroup Ltd
© 2014–2026 All rights reserved · Company No. 16182762
Studio: 83 Princess Street, Edinburgh, EH2 2ER · Registered: Suite 1B, Turnpike Gate House, Alcester, B49 5JG